LAS VEGAS -- Oct. 23, 2012 -- Mariner, a global leader in IP video service monitoring and troubleshooting technologies, today announced that Duo County Telecom of Jamestown, Ky., and United Communications of Langdon, N.D., have deployed the Mariner xVu(TM) suite of service monitoring products, including Mariner SupportVu(TM), Mariner NetworkVu(TM), and Mariner ReportVu(TM). Duo County Telecom and United Communications are using Mariner's award-winning Video Service Oriented Monitoring(TM) (vSOM) platform with Minerva and ADB TR-069 integrations. Leveraging Mariner xVu, Duo County and United Communications can proactively and efficiently confirm and isolate IPTV performance issues before they negatively affect the end user experience, ensuring subscribers enjoy the best quality of experience when watching TV.
"We deployed Mariner xVu so we could provide the best quality IPTV experience for our customers," says Mark Henry, Vice President of Operations, Duo County Telecom. "The solution helps us isolate any service interruptions and troubleshoot effectively -- many times before customers even call the help desk."
Duo County has already used NetworkVu to detect and confirm a fiber splice on a ring affecting approximately half of the provider's TV channels. Real-time detection was possible thanks to dual triangulation capabilities that were performed simultaneously on network nodes and TV channels. Using ReportVu, both Duo County and United Communications can monitor IPTV service usage and performance. ReportVu demonstrates trends across various key performance indicators of overall IPTV service health and reduces churn by flagging at-risk customers.
"The Mariner xVu solution has minimized any rework that we've had to do in the past," says Dennis Hansel, Assistant General Manager, United Communications. "We are easily able to monitor the quality of service delivered to our customers and respond much faster than before."
SupportVu delivers real-time insight into IPTV performance in the home through an intuitive dashboard that offers a subscriber's view of the service. Using SupportVu, United Communications quickly resolved a lingering service issue by pinpointing the exact Set-top boxes that were causing complaints in a hospitality complex.
"We are thrilled to be working with Duo County Telecom and United Communications," says Curtis Howe, President and CEO of Mariner. "They are valuable partners and we are confident that Mariner xVu will continue to help them provide superior customer service while reducing their operating costs."
Mariner xVu is the world's most deployed monitoring solution, with 7 million devices under management 24/7, and service providers in North America, Europe, the Caribbean, and Asia-Pacific markets.
More information about Mariner and the company's products can be found at www.marinerpartners.com.
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About Duo County Telecom (web.duo-county.com)
Duo County Telecom is a cooperative, full-service communications company. It provides state-of-the-art quality telephone service over computerized digital switching offices and fiber optic transmission facilities. It also provides high speed internet service and high quality digital video services over coax, telephone and fiber networks. The cooperative provides wireless telephone/data services as well through a regional partnership doing business as Bluegrass Cellular Inc. "Duo County offers the full range of entertainment and communication services, along with two modern customer care centers to provide the highest level of customer care and convenience to our members and customers," says Eric West, Director of Marketing. The cooperative is proud of its rural history and feels a strong commitment to continue quality service to the communities it serves.
About United Communications (www.utma.com)
United Communications is a cooperative offering a wide range of services to customers spread over six counties in North Eastern and North Central North Dakota. It provides reliable telecommunications' services as well as data networks over a redundant DWN fiber optic transmission facility. The cooperative offers IP video in 21 small communities, as well as to some rural customers. In addition, we operate three customer care centers to provide excellent customer service to our customers. United Communications has a strong commitment to provide state of the art quality entertainment and communications services to all cooperative members and their families.
About Mariner (www.marinerpartners.com)
Mariner is the leading provider of Video Service Oriented Monitoring(TM) (vSOM) and management platforms for multiscreen networks. Mariner's innovative, award-winning flagship product Mariner xVu(TM) allows service providers to offer a reliable, high-quality viewing experience; rapidly isolate IPTV network issues; and cost-effectively reduce truck rolls to ensure a superior broadband and IPTV service. Mariner xVu is the world's most deployed monitoring solution, with 7 million devices under management. Mariner's frostt(TM) platform is an application management solution that allows service providers to monetize their IPTV applications by turning every subscriber interaction into a revenue generating opportunity.
Note to Editors: Product and company names mentioned herein are the trademarks or registered trademarks of their respective owners.