Mariner Partners has released HomeVu, a TV customer service assurance application that adds the concept of customer self care to the customer service mix.
HomeVu is the latest addition to the xVu TV Care platform. This intuitive troubleshooting application lets viewers use self-help diagnostic tools to independently investigate and resolve video service delivery issues via their TV screens.
Access is immediate and does not require any assistance from the provider. It eliminates the need for the viewer to wait in long help desk queues to resolve common service issues. Interactive tools allow the viewer to use the TV to report or query service issues and access intuitive FAQs or help guides. HomeVu can even be used by the installer to validate a home installation or repair it before leaving, minimizing the need for repeat visits.
This eBook provides both new and veteran shooters an in-depth understanding of the technology that lies between the camera lens and the recording medium and how to maximize a camera's performance.
File-based technologies have replaced video tape methods for a majority of production and broadcast operations. The worlds of AV and IT are coalescing to create new methods and workflows for media
Video compression, editing and displays is an in-depth tutorial on MPEG compression technology, editing MPEG content and evaluating color video monitors written by long-time video expert, trainer and writer Steve Mullen, Ph. D.
2012 will be the year of mobile DTV. That’s the view of Erik Moreno, who along with Salil Dalvi, senior VP for Mobile Platform Development at NBC Universal, is co-general manager of the Mobile Content Venture.
Hear snippets of podcast interviews done throughout 2011 with Pat McDonough of The Nielsen Company, Glen Friedman of Ideas & Solutions!, Danny Wilson of Pixelmetrix and Greg Herman of Watch TV. Pictured is Danny Wilson, Pixelmetrix.
