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Shenick takes testing out of the lab and into the network
Jan 27, 2009 8:31 AM
Shenick Network Systems is offering IPTV operators a means to monitor customer quality of experience, says company CMO Robert Winters.
Shenick Network Systems recently decided to take on a new direction in its product offering. Originally, the company focused on offering lab-based test and monitoring equipment that telcos could use to ensure their infrastructure was up to the stresses of transporting video IP packets.
But as the industry begins to mature, the need for ongoing IPTV monitoring and service assurance has grown. That has lead Shenick to expand its offerings to monitor quality of experience with the goal of helping operators reduce customer churn.
This week Robert Winters, Shenick chief marketing officer, discusses this new direction.
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