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Snell & Wilcox unveils customer care program for Kahuna SD, HD switcher
May 4, 2005 12:35 PM, HD Technology Update e-newsletter
With Kahuna Care, Snell & Wilcox offers three different levels of support, depending upon the needs of specific customers.
Snell & Wilcox has rolled out a customer support program for users of its new multiformat SD/HD switcher, the Kahuna. This includes options like on-site attendance by a Snell & Wilcox engineer or backup technical director at critical events.
The multi-tier Kahuna Care program offers several option, including:
Comfort Care, which provides free of charge for the first 12 months after product commissioning, 12-hour, five-day-per-week telephone diagnostic and troubleshooting guidance. Hot spare replacement service is also included, as is free software maintenance.
Complete Care, which expands telephone support to 24-hour service and adds two on-site Snell & Wilcox visits per year for system and documentation checks and on-site commissioning of major software releases.
Event Care, which includes a complete spare Kahuna unit for shadow switching on-site and the assistance of a qualified Snell & Wilcox engineer or backup technical director.
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