Time Warner Cable’s National Division is using Everstream’s latest performance management software—S4 Qi (Operational Intelligence)—for summary and analysis of its video-on-demand (VOD) operations.
The cable operator also retained Everstream to provide its Remote Analysis Service for all new and currently deployed markets. The service provides independent third party survey of VOD operations for engineering and business management.
Everstream’s S4 Oi provides product marketing teams and senior engineering leaders with insight into service performance and subscriber experience with actionable feedback for digital services such as VOD. S4 Oi enables clear and concise roll-up of metrics and trends, with the ability to apply and track organization-wide targets through Scorecards and Dashboards.
The system provides comprehensive management of key performance indicators such as subscriber activity and deactivation, session quality and growth rates, and infrastructure capacity planning.
“By using the S4 Oi software, we have been able to more effectively measure our progress with video on demand, pinpointing areas in which to focus our efforts,” said Dick Amell, vice president of engineering for Time Warner Cable’s National Division.
For more information visit www.everstream.com.