Harris will provide on-site service and support to broadcasters during the 2010 Vancouver Winter Games in February.
The company has established local on-site support operations and special service package options, which require preregistration by Dec. 1 so Harris can ensure the right inventory is on hand and available throughout the event. The company will offer tailored service packages as well as on-site setup assistance and troubleshooting.
A ServicePAK is available to Harris customers at the Winter Games, which secures in-country Harris parts, equipment and technical support staff throughout a broadcaster’s coverage of the event. Customers who currently hold a Gold ServicePAK that covers Harris products all year, or those who purchase a Gold ServicePAK now, will receive support during the 2010 Winter Games at no additional cost.
This includes free advance exchange of equipment, 24/7 technical phone support and on-site technical support. Alternatively, customers can purchase a ServicePAK for at-the-Games support only. A final option is a pay-as-you-go ServicePAK, which allows for equipment exchange at exchange prices, as well as hourly rate technical support.
Customers attending the Winter Games are also encouraged to take advantage of the existing Harris Quick Ship program. This program makes available a cross-section of broadcast equipment, from audio cards and encoders to distribution amplifiers, routers, converters and synchronizers, ready to ship in 24 hours from the time an order is placed.